Flawless365
Consistency is key to achieving your skin transformation. Stay flawless all year round when you subscribe.
Never Run Out of Your Favourites
Auto-replenish any of our products with our flexible contract-free subscriptions.
Pause, Edit or Cancel Anytime
Got too much? Pause your deliveries. Want to switch moisturiser? That's easy too. Not working out? Cancel up to 24 hours before your next delivery processing date.
Stay Flawless 365 Days/Year
The secret to great skin is a consistent and effective routine. Start your subscription today.
To create a subscription, simply visit any Dr Sam’s product page and:
1. Choose “Auto-Replenish with Flawless365”
2. Choose the frequency you want to receive your delivery, for example 4 weeks.
3. Click on “Add To cart”
4. Repeat for any other products you wish to auto-replenish - choose the same time frame to ensure no unnecessary extra shipping charges.
This will take you to the cart page, where you can review your order and proceed to the secure checkout.
1. Choose “Auto-Replenish with Flawless365”
2. Choose the frequency you want to receive your delivery, for example 4 weeks.
3. Click on “Add To cart”
4. Repeat for any other products you wish to auto-replenish - choose the same time frame to ensure no unnecessary extra shipping charges.
This will take you to the cart page, where you can review your order and proceed to the secure checkout.
To manage your subscriptions, you need to have a Dr Sam’s account. NOTE: We don’t automatically create an account for you when you place an order. Please follow the below instructions to create your Dr Sam’s account.
1. Go to our account page. You can also access this page via the top navigation or menu button on mobile
2. Click on the black "create account" button
3. Enter the required details (First Name, Last Name, Email, Phone Number, Password)
4. Tick the box on the reCAPTCHA page to confirm you’re not a robot. Don’t click this if you are indeed a robot.
You will now be taken to your personal account area, where you can manage every aspect of your subscription. You can change delivery dates, payment information, products you want to receive and much more.
1. Go to our account page. You can also access this page via the top navigation or menu button on mobile
2. Click on the black "create account" button
3. Enter the required details (First Name, Last Name, Email, Phone Number, Password)
4. Tick the box on the reCAPTCHA page to confirm you’re not a robot. Don’t click this if you are indeed a robot.
You will now be taken to your personal account area, where you can manage every aspect of your subscription. You can change delivery dates, payment information, products you want to receive and much more.
Now you’re in your Dr Sam’s account area. Here you will be able to perform all actions related to your account. You have quick access to the main functionalities of the account at the centre of the screen.
Subscriptions – manage your existing subscriptions
Order history – view your previous orders and subscriptions
On the left-hand side of the screen on desktop or at the top of the screen on mobile, you will also see:
Payment methods – manage your payment methods. Add, remove, and set as preferred
Sign out – log out of your account
Subscriptions – manage your existing subscriptions
Order history – view your previous orders and subscriptions
On the left-hand side of the screen on desktop or at the top of the screen on mobile, you will also see:
Payment methods – manage your payment methods. Add, remove, and set as preferred
Sign out – log out of your account
You can manage all aspects related to your upcoming delivery in the "Subscriptions" and Orders section of the Account area.
To access this, click on "Subscriptions" at the centre of the screen, or "Subscriptions and orders" on the left-hand side menu on desktop or top-menu on mobile.
Open the subscription you want to manage by clicking on "View delivery". Here you can manage all aspects of your delivery.
You can click on "Edit" if you want to modify: Items and quantities of your order.
Delivery frequency - the intervals at which your orders will be sent to you.
Dispatch date - the date when your next order will be sent to you.
Delivery address - where you would like to receive your order. You can either amend an existing address, add a brand new one, or select from a list or previously used addresses.
Then click "Update Subscription" to save your changes.
Skip a delivery If you have enough Flawless, or you simply want to take a break, click on "Skip" and we will not send you your next delivery and skip to the following.
Cancel a subscription If you no longer want to receive this product, click on "Cancel subscription". NOTE: if you are subscribed to multiple products (for example Flawless Cleanser, Flawless Moisturiser, etc.) you will have to perform these actions for each of the products. This gives you flexibility in case you want, for example, to receive your order of Flawless Cleanser as usual and just want to skip a delivery of Flawless Moisturiser.
To access this, click on "Subscriptions" at the centre of the screen, or "Subscriptions and orders" on the left-hand side menu on desktop or top-menu on mobile.
Open the subscription you want to manage by clicking on "View delivery". Here you can manage all aspects of your delivery.
You can click on "Edit" if you want to modify: Items and quantities of your order.
Delivery frequency - the intervals at which your orders will be sent to you.
Dispatch date - the date when your next order will be sent to you.
Delivery address - where you would like to receive your order. You can either amend an existing address, add a brand new one, or select from a list or previously used addresses.
Then click "Update Subscription" to save your changes.
Skip a delivery If you have enough Flawless, or you simply want to take a break, click on "Skip" and we will not send you your next delivery and skip to the following.
Cancel a subscription If you no longer want to receive this product, click on "Cancel subscription". NOTE: if you are subscribed to multiple products (for example Flawless Cleanser, Flawless Moisturiser, etc.) you will have to perform these actions for each of the products. This gives you flexibility in case you want, for example, to receive your order of Flawless Cleanser as usual and just want to skip a delivery of Flawless Moisturiser.
If you want to add a new product to your next delivery:
1. Open the delivery you want to add the product to by clicking on "View delivery" and click on "Add To Box".
2. Select the Dr Sam’s product you want to add from our range by clicking on "Add to next delivery".
3. Subscribe to the new product by choosing "Subscribe" or receive it only once in your next delivery by choosing "One-time purchase".
4. Select the desired Dispatch Frequency - the intervals at which your orders will be sent to you.
5. Select your delivery address - where you would like to receive your order. You can either amend an existing address, add a brand new one, or select from a list or previously used addresses.
6. Click Add
1. Open the delivery you want to add the product to by clicking on "View delivery" and click on "Add To Box".
2. Select the Dr Sam’s product you want to add from our range by clicking on "Add to next delivery".
3. Subscribe to the new product by choosing "Subscribe" or receive it only once in your next delivery by choosing "One-time purchase".
4. Select the desired Dispatch Frequency - the intervals at which your orders will be sent to you.
5. Select your delivery address - where you would like to receive your order. You can either amend an existing address, add a brand new one, or select from a list or previously used addresses.
6. Click Add
