Never Run Out of Your Favourites
You're In Control
*You can pause or cancel after 3 payment cycles.
1. Choose “Auto-Replenish with Flawless365”
2. Choose the frequency you want to receive your delivery, for example 4 weeks.
3. Click on “Add To Bag”
You can then review your order and proceed to the secure checkout.
Once you've placed your order, your product will be shipped to you automatically according to your frequency.
Products ordered through our Flawless365 will automatically receive up to 20% off*. You'll also accrue Loyalty Points to redeem on free products, shipping discounts and more!
Plus, you'll have full control over your subscription:
- Change the delivery frequency
- Skip a shipment
- Edit or cancel the order**
Ready to get started? Select 'Auto-Replenish with Flawless365' on any product page.
* 20% off stand-alone products, and 10% off sets & duos.
** Minimum commitment is 3 payment cycles before you are able to cancel.
NOTE: We don’t automatically create an account for you when you place an order. Please follow the below instructions to create your Dr Sam’s account.
1. Go to our account page. You can also access this page via the top navigation or menu button on mobile
2. Click on the black "create account" button
3. Enter the required details (First Name, Last Name, Email, Phone Number, Password)
4. Tick the box on the reCAPTCHA page to confirm you’re not a robot.
You will now be taken to your personal account area, where you can manage every aspect of your subscription. You can change delivery dates, payment information, products you want to receive and much more.
To access this, click on 'Subscriptions'
Open the subscription you want to manage by clicking on 'Manage Subscription'. Here you can manage all aspects of your delivery.
Click on 'Product' if you want to modify items or quantities of your order.
'Delivery Schedule' - allows you to edit the intervals at which your orders will be sent to you.
'Next Charge Date' - allows you to edit the date your next order will be sent to you.
'Shipping Address' - You can either edit an existing address, add a brand new one, or select from a list or previously used addresses. Click 'Update Address' to save your changes.
Click on 'Skip' and we will not send you your next delivery and skip to the following.
Cancel a subscription if you no longer want to receive this product, click on 'Cancel subscription'.
NOTE: if you are subscribed to multiple products (for example Flawless Cleanser, Flawless Moisturiser, etc.) you will have to perform these actions for each of the products. This gives you flexibility in case you want, for example, to receive your order of Flawless Cleanser as usual and just want to skip a delivery of Flawless Moisturiser.
As a reminder, with Flawless 365 subscriptions you benefit from up to 20% off your products.
Subscriptions – manage your existing subscriptions
Delivery Schedule - view you upcoming deliveries
Purchase history – view your previous orders and subscriptions
Shipping Addresses - view, edit, or add new shipping addresses.
Payment methods – manage your payment methods. Add, remove, and set as preferred.