Love FREE gifts? Want to earn points when you shop?
Introducing Dr Sam's loyalty programme, Flawless Rewards.
Sign up today, and earn 50 points!
How it works
1. CREATE AN ACCOUNT
2. COLLECT POINTS
3. REDEEM POINTS
4. FLAWLESS SKIN!
Ways to earn points
MAKE A PURCHASE
3 POINTS FOR EVERY £1 SPENT
CREATE AN ACCOUNT
50 POINTS
FOLLOW US ON INSTAGRAM
50 POINTS
LEAVE A REVIEW
100 POINTS
LEAVE A PHOTO REVIEW
250 POINTS
BIRTHDAY REWARDS
500 POINTS
Good habits deserve
great rewards
Refer a friend
Receive £5 OFF when you share Dr Sam’s
That's £5 OFF their first order + £5 OFF your next order too!
Give the gift of GREAT skin.
FAQ's
Double Flawless Rewards Event T&Cs
How do I see my VIP tier?
To check your VIP tier, first login to your account. Then, find the VIP section in the panel. You will see your tier. If you haven't reached a tier yet, you will see your progress.
If you click your tier or progress, you can scroll down. Then you can click on a tier name to see the benefits associated with that tier.
Ways to earn: how do I earn points?
You can earn points within the 'ways to earn' section of your loyalty panel. The social media and birthday earning actions need to be taken by clicking directly on the panel. Points for creating an account (sign up) and placing an order will be immediately credited to your account provided that you are logged in and using the same email address as your store's account. Points for writing a product review/leaving a product photo review/writing a company review will be credited to your account provided you leave a "verified review" via an email link. Customers are limited to earning points for each aforementioned review category once every 30 days.
Can I undo a reward redemption?
When you redeem a reward, you are exchanging your points for the reward. You may have accidentally redeemed a reward, or you may want to save your points for a larger discount. In this case, you need to reach out to hello@drsambunting.com to see if we can refund the points for you.
How do I apply a previously redeemed reward?
When you redeem a reward, your points are immediately exchanged for the reward. But, you do not need to use the reward immediately. If you choose not to use the reward, it will be saved in your panel under Your rewards.
To use a previously redeemed reward, login to your account. Then click Your rewards and select the reward you want to use. Copy and paste the discount code at checkout, or click the Apply code button to apply it to the cart immediately.
Ways to redeem: how do I spend points?
You can spend points under the 'ways to redeem' section of your loyalty panel. Here you will find the amount of points that are required to claim/get a reward/discount. Please make sure that you are signed into your account before redeeming your points.
Once you have enough available points, you can simply select 'Redeem' - again within the panel; click 'Apply code' for the discount to be automatically applied at checkout. Once you redeem a reward, it will appear under 'Your Rewards'. It's worth noting that only one reward is allowed per order.
A maxium of 1,000 points (£10) can be redeemed per order.
Why isn't my reward working at checkout?
Stacking rewards:
Currently you can only use one coupon at checkout. Using multiple coupons is not permitted. But, you can use a coupon with a gift card at checkout.
Using rewards with discounted products:
If the checkout rejects your coupon with a promotiona item, you will need to reach out to hello@drsambunting.com. Only one discount code cannot be applied at checkout.
How do I refer a friend?
Through the loyalty panel, you can share your referral link via Facebook, Twitter and/or email directly a friend. You can also share it by copying and pasting the referral link in other social media platforms, SMS, WhatsApp, etc.
Once your friend clicks on the referral link, they will be redirected to Dr Sam's; where they'll have to enter their email address in a prompt to get their reward/discount code via e-mail. Your friend will need to manually copy and paste the code for it to be applied at checkout.
When your friend makes a purchase with the reward/discount code; that's when the referral is considered completed. Only then you will receive an email notifying you that your friend has made a purchase with your reward/discount code, which you can find by logging into Dr Sam's, clicking on the panel > Your rewards.
How do I earn birthday points?
You will need to log into the your account to enter your birthday date in the loyalty panel under the 'ways to earn' section. This cannot be added by customer support. Once that's entered, you will be rewarded with points on your next birthday. Note: In case, you enter the wrong date, you can click 'Edit date' again in the panel to enter the correct one. You won't be rewarded on your birthday this year if you enter a date that is in the next 30 days. You will be rewarded the following year on that date.
