Our Happiness Pledge
We know that starting new skincare can be daunting - and we want to support you making that life changing move towards clearer, brighter skin (and a happier you!) by offering you our pledge when you shop Dr Sam’s Skincare.
If you’re not delighted with our products in any way in the first 60 days, we’ll happily make it right - or fully refund you.
Please contact our customer care team at firstname.lastname@example.org with your order number and we’ll assist you with your query.
Exchange & Returns Process:
- Contact us with your order number and the items you wish to return within 60 days of purchase.
- Send back your item/s to us (we strongly recommend sending your items using a tracked and insured service. We are not responsible for delayed, damaged or lost packages). Please pack your return securely.
- Once your return is received we will send you an email to notify you that we have received your returned item.
- Your refund will then be processed (usually within 5 working days), and a credit will automatically be applied to your credit card or original method of payment. Shipping fees are not refundable.
- Orders older than 60 days will be refunded in Dr Sam’s store credit.
Because duties and taxes are collected by the government in the country where the goods are received (and not by Dr Sam’s), we do not reimburse for these expenses.
Most returns are processed within 5 working days. You will receive an email confirmation once your return or exchange has been processed.