My Account & Rewards

How can I reset my password?

You can reset your password here. Select Forgotten your password? and you'll be given the option to reset your password via email.

How can I delete my account?

We're sorry to see you go! Please email us at hello@drsambunting.com and we’ll be able to assist you.

How do I subscribe to Dr Sam's emails?

You can sign up here!

How can I unsubscribe to Dr Sam's emails?

You can unsubscribe at the bottom of our newsletter.

What are Dr Sam's Rewards?

This is our way of showing appreciation for your support of Dr Sam’s. You’ll earn points for activities on our site, like referring a friend, reviews and purchases. You can use these points to earn credits against purchases, gifts, and free shipping, so the more you collect, the more you save!

Who can join Dr Sam's Rewards?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the Rewards tab in the menu.

How do I view my point balance?

Log into your account and you'll be able to view your points and rewards.

How do I redeem my points?

Sign into your account, select Rewards. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward. Easy!

Can I apply more than one rewards to an order?

At the moment, only one reward can be applied per order.

When does my reward code expire?

Your reward code does not expire! If you redeem a reward and do not use the code it will stay valid and you can use it on any future order.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately.

Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

Points are awarded 14 days after a purchase is made. They will be added to your account automatically!

Can I use my points during checkout?

Yes, absolutely! Once you've signed into your account you'll see a redeem points slider in the checkout. You'll be able to use this to redeem up to £10 against your order.

I still need help with my account or rewards.

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

Shipping & Delivery

How much does shipping cost?

United Kingdom:

We offer two shipping speeds:

  1. Standard (2-3 business days): £3.25 (Free when you spend £50+)
  2. Express (1 business days): £5.95 (Free when you spend £100+)

For Express Shipping, orders must be placed by 1pm Monday - Friday to be dispatched on the same day.

We ship to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands. We also ship to BFPO addresses and PO Boxes.

Dr Sam’s orders sent to UK addresses are delivered by Royal Mail or EVRi, you can select your preference at the checkout. Neither require a signature for delivery.

Worldwide

We offer two shipping speeds:

  1. Standard Shipping (10-14 business days): £4.95 (Free when you spend £150)
  2. Express Shipping* - DHL Express (3-5 business days): £17.00

EU CUSTOMERS: Duties & Tax are prepaid (DDP) and included at checkout for orders under £120. Orders above £120 may be subject to additional duties or taxes. If you are contacted by your local customs office and asked to pay any fees please contact us.

INTERNATIONAL CUSTOMERS: If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.

USA CUSTOMERS: Shop Dr Sam's on our USA store here!

You’ll see the total cost of your order during checkout. Your payment method will be charged in Pound sterling (GBP) according to those charges. See information below on tax and duty charges that may or may not be applied to your order upon delivery.

*EU only

How long does UK standard delivery take?

With standard UK shipping you order should arrive within 2-3 business days.

Christmas delivery dates.

In order to receive gifts in time for Christmas we advise you to place your orders as early as possible. Below are our shipping Christmas deadlines.

UK Standard Shipping, place orders by 1pm Tue 20th December 2022
UK Express Shipping, place orders by 1pm Wed 21st December 2022

EU Standard Shipping, place orders by 1pm GMT Tue 13th December 2022
EU Express Shipping, place orders by 1pm GMT Sun 18th December 2022

US Standard Shipping, place orders by 1pm GMT Fri 9th December 2022
US Express Shipping, place orders by 1pm GMT Sun 18th December 2022

Australia Standard Shipping, place orders by 1pm GMT Fri 2nd December 2022
Australia Express Shipping, place orders by 1pm GMT Thur 15th December 2022

ROW Standard Shipping, place orders by 1pm GMT Thur 8th December 2022
ROW Express Shipping, place orders by 1pm GMT Sun 18th December 2022

Please note, ROW delivery can vary from country to country depending on carrier, we suggest ordering as early as possible to avoid late deliveries.

How long until my order ships?

We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this.

Once your order has dispatched you'll receive a shipping confirmation email with a tracking link included.

What countries does Dr Sam's ship to?

We ship to any valid address worldwide!*

Shipping rates and options are displayed at checkout.

*We currently do not ship to the UAE.

Will I be liable for duties and taxes when my order arrives?

European Union orders will not incur any tax or duty charges upon delivery. Duties & Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us.

For non-EU orders, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email hello@drsambunting.com ASAP. Dr Sam’s will not be responsible for orders sent to the incorrect delivery address provided by the customer. If your order has already been dispatched we cannot amend the shipping address.

I'm having problems with the tracking

Sorry about that! For UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us.

For international deliveries, we recommend checking your tracking number on your country’s postal service tracking for additional information. If your tracking number isn’t updating or working at all, email hello@drsambunting.com for assistance

If your item is marked as delivered on tracking, but you haven't received it, please contact us ASAP and within 24 hours of the update.

I did not receive my order, what can I do?

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

I need further assistance with shipping & delivery

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

Order & Payments

Where is my order?

We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this.

Once your order has dispatched you'll receive a shipping confirmation email with a tracking link included.

Once I've placed an order can I change the delivery address?

If your order is shipping to an incorrect address, please email hello@drsambunting.com ASAP. Dr Sam’s will not be responsible for orders sent to the incorrect delivery address provided by the customer. If your order has already been dispatched we cannot amend the shipping address.

What forms of payments do you accept?

We currently accept Visa, MasterCard, American Express (online only), PayPal (online only) and Klarna.

For Klarna FAQs please click here.

Can I use multiple discount codes at checkout?

Currently, only one discount code can be applied per order.

Can I cancel or change my order?

Please email us at hello@drsambunting.com as soon as possible if you'd like to cancel your order. Please note an order cannot be cancelled after it has dispatched.

What to do if my order is faulty?

Please email us at hello@drsambunting.com and the team will assist you.

What to do if I recieved the wrong order?

Please email us at hello@drsambunting.com and the team will assist you.

How can I apply a discount code?

Discount codes can be applied at checkout.

How can I save with bundles?

Our products are designed to perform together for maximum impact. Use our Bundle Builder to create your ideal building blocks for beautiful skin.

How does it work?

  1. Choose your favourite products from each step with our help.
  2. Buy the bundle once or subscribe to never run out of your favourites.
  3. Bundle & Save! Select 3 items and save 5%, select 4 items & save 10%.

Your discount will automatically be applied at checkout.


To qualify for 5% discount you must select 3 items from the below steps. One item must be selected from both Cleanse and Hydrate, and one item must be selected from either Protect or Activate.

To qualify for 10% discount you must select 4 items from the below steps. A minimum of one item from each step must be selected.

Steps:
1 - Cleanse. Flawless Cleanser
2 - Hydrate. Flawless Daily Moisturiser or Flawless Moisturiser Light
3 - Protect. Flawless Daily Sunscreen, Flawless Gossemar Tint, or Flawless Gossemar Untinted.
4 - Activate. Flawless Nightly Serum, Flawless Brightly Serum, Flawless Neutralising Gel, or Flawless Nighlty Eye Serum.

Do you offer discounts on first time orders?

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get 10% off your first Dr Sam's order!

Do you offer gift cards, and how can I buy one?

Absolutely! You can purchase a Dr Sam's Digital Gift Card here.

I need further assistance with orders & payments

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

Returns & Refunds

What's the Dr Sam's 60 day happiness pledge ?

We know that starting new skincare can be daunting - and we want to support you making that life changing move towards clearer, brighter skin (and a happier you!) by offering you our pledge when you shop Dr Sam’s Skincare.

If you’re not delighted with our products in any way in the first 60 days, we’ll happily make it right - or fully refund you.

Please contact our customer care team at hello@drsambunting.com with your order number and we’ll assist you with your query.

Exchange & Returns Process:

  • Email hello@drsambunting.com with your order number and the items you wish to return within 60 days of purchase.
  • Send back your item/s to us (we strongly recommend sending your items using a tracked and insured service. We are not responsible for delayed, damaged or lost packages). Please pack your return securely.
  • Once your return is received we will send you an email to notify you that we have received your returned item.
  • Your refund will then be processed (usually within 5 working days), and a credit will automatically be applied to your credit card or original method of payment. Shipping fees are not refundable.
  • Orders older than 60 days will be refunded in Dr Sam’s store credit.

International Customers:

Because duties and taxes are collected by the government in the country where the goods are received (and not by Dr Sam’s), we do not reimburse for these expenses.

Most returns are processed within 5 working days. You will receive an email confirmation once your return or exchange has been processed.

Can I exchange an item?

No, products cannot be exchanged. If you are unhappy with an item you are welcome to return it via our 60 day happiness pledge.

How do I start a return?

Please email us at hello@drsambunting.com and we’ll be able to help you!

Can I return a gift?

Gifts can be returned, but we will need the order details. Please email us at hello@drsambunting.com.

How soon will I get a refund?

Refunds take 3-5 working days, depending on your bank.

I need further assistance with returns & refunds

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

Subscriptions

Can I subscribe to products?

Yes! You can now auto-replenish your favourites with Flawless365. Learn more here.

How do I pause or cancel a subscription?

You can pause or cancel your subscription from your account. Once signed in please click on Subscription here you should be able to see your all upcoming orders. Click Manage Subscription and select the product that you wish to make changes to. Scroll to the bottom of the page, here you’ll see available options: Swap Product, Skip this order or Cancel subscription.

How to set up a subscription?

To create a subscription, simply visit any Dr Sam’s product page and:

1. Choose “Never run out, choose delivery frequency
2. Choose the frequency you want to receive your delivery, for example 4 weeks.
3. Click on “Add To cart”
4. Repeat for any other products you wish to auto-replenish - choose the same time frame to ensure no unnecessary extra shipping charges.

This will take you to the cart page, where you can review your order and proceed to the secure checkout.

How do I add a new product to my subscription?

Log into your account, head to your subscription page and select "add new product".

Do not place a new order with a subscription product as it will open a separate account for you instead of adding onto your existing one.

How does the subscription payment work?

When it's time for your next subscription order, the payment will be charged automatically through your chosen payment method. Once the payment has gone through, the package will be dispatched. It can take a couple of days between the payment and when you receive your package.

You can add new payment methods in your account under Subscription, click Manage Subscription and select the product you wish to make changes to. Select Payment Method, here you'll be able to make changes to your payment methods.

How can I change my subscription frequency?

You can make changes to your subscription from your account. Once signed in please click on Subscription in your account you should be able to see your all upcoming orders and make any required changes.

How to postpone my next order?

You can postpone the next order from your account. Once signed in please click on Subscription here you should be able to see your all upcoming orders - click on the order that you wish to postpone and select order date.

I have a subscription but cannot log in to my account?

It seems that your account hasn't been activated yet. Please go to our log in page and click register. When registering your account please use the email address that you used to sign up to your subscription.

How to add a reward to your subscription?

  1. Log into your account.
  2. Within the Rewards section of your account you can redeem your chosen reward and you will recieve a code.
  3. Head to the Subscription page in your account area, select the product you would like to redeem your reward against.
  4. Paste the code into the discount code box.
  5. Your reward will automatically apply to your upcoming delivery.

I need further assistance with my subscription.

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

Our Products

Is Dr Sam's cruelty free?

Yes. Always!

Dr Sam's believes that beauty products should be cruelty free. We are proud to be Leaping Bunny approved. A global programme, Leaping Bunny requires cruelty free standards over and above legal requirements. All of our own brand cosmetic and personal care productsare approved under the Cruelty Free International Leaping Bunny programme, the internationally recognisable gold standard for cruelty free products. We adhere to a fixed cut-off date policy and proactively monitor our suppliers to ensure that our products continue to adhere to the Leaping Bunny criteria. Our supplier monitoring system is also independently audited. For more information about Cruelty Free International, Leaping Bunny and Leaping Bunny criteria, please visit www.crueltyfreeinternational.org

Where can I buy Dr Sam's?

Dr Sam's products are currently only available here at drsambunting.com.

Do Dr Sam's products contain SLS, Parabens, or Phthalates?

No. Dr Sam's products are free from SLS, Parabens and Phthalates.

Are Dr Sam's products suitable for teens?

Absolutely!

Are Dr Sam's products safe to use during pregnancy or while breastfeeding?

All products are safe to use while breastfeeding.

Flawless Nightly Serum and Flawless Nightly Eye Serum are not suitable for use during pregnancy.

All other products can be used as normal.

Are Dr Sam's products suitable for men?

Absolutely, skin is skin!

Do Dr Sam's products contain fragrances? 

No, all of our products are fragrance free.

Are Dr Sam's products suitable for acne-prone skin?

Yes, all of Dr Sam's products are formulated to be non-comedogenic and suitable for acne-prone skin.

Are Dr Sam's products only suitable for acne-prone skin?

No. The approach to making great products for acne-prone skin also makes excellent products for people with normal skin too!

Can I use Dr Sam's products if I suffer from Rosacea?

We would say that while your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea for more general guidance.

Can I Dr Sam's products if I suffer from Perioral Dermatitis?

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

Is Dr Sam's packaging recyclable?

Some of our products contain materials which are not yet recyclable. To ensure our products are responsibly recycled we advise you to check with your local authority.

We're working on making our products more sustainable and increasing the percentage of packaging using PCR (Post Consumer Recycled) materials where possible.

How do I know which Dr Sam's products are right for me?

Use our Routine Finder and in just 5 steps, we’ll create your personalised Dr Sam System!

What factor is Dr Sam's SPF?

All of our SFP products are factor 50.

When is the next product launching?

Soon! Sign up to our newsletter to be the first to know!

How do I know when my products expire?

There's 'PAO' (Period After Opening) logo on each product packaging showing 12M or 6M, this indicates that the product should be used within 12 or 6 months of after opening.

Do you offer samples?

Watch this space!

Where are Dr Sam's products made?

All Dr Sam's products are made in the U.K.

Are Dr Sam's products gluten-free?

Yes, all of our products are gluten-free.

I need further assistance with Dr Sam's products

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

Sun safety & sunscreen

How can I best protect my skin in direct sunlight?

Spending time in the sun increases a person’s risk of skin cancer and premature skin aging - 90% of skin cancers are due to UV radiation. When spending more than 30 minutes outdoors and in the summer months in order to reduce these risks, we recommend that you regularly use a broad-spectrum sunscreen with an SPF value of 30 or higher in combination with protective measures such as:

  • Limiting sun exposure time by seeking shade, especially between the hours of 11 AM and 3 PM when the sun’s rays are most intense.
  • Wearing tightly woven clothing to cover skin exposed to the sun (long-sleeved shirts, pants, sunglasses, broad-brimmed hats) when possible. Look for a UPF rating the same as you would an SPF rating.
  • Using a water-resistant sunscreen if swimming or sweating.
  • Reapplying sunscreen, even if it is labeled as water-resistant, at least every 2 hours. (Water-resistant sunscreens should be reapplied more often after swimming or sweating, according to the directions on the label.) Keep children well covered, including a hat, t-shirt and sunglasses.
  • Avoid getting sunscreen in your eyes. In case of contact with eyes, rinse them thoroughly. Avoid contact with clothes.

Please be aware that no sunscreens are “waterproof” because all sunscreens eventually wash off. We do not recommend "Once Daily" application sunscreens.

Will using Dr Sam's sunscreen decrease my Vitamin D levels?

You need exposure to UVB radiation in order to make Vitamin D, which we know is causally linked to skin cancer. It’s very difficult to advise exactly how much exposure to UVB is needed to make enough vitamin D safely without increasing someone’s risk of skin cancer. And some of us live in countries where there is almost no UVB in winter, making supplementation a necessity. My recommendation is that, given that you can get vitamin D from foods and vitamin supplements, this approach gives you the vitamin D you need without increasing your risk for skin cancer and premature skin ageing.

What does 'broad spectrum' mean?

Sunlight contains a mix of electromagnetic radiation - you'll have heard of UV, visible and infrared rays. Overexposure to UVA rays and UVB rays can lead to skin cancer. In addition to causing skin cancer, here’s what each of these types of UV rays do:

UVA rays (think Aging rays) can prematurely age your skin, causing wrinkles, sagging, broken capillaries and age spots (solar lentigines), and can pass through window glass. And they’re present all year round.

Flawless Daily Sunscreen has been tested according to stringent EU standards. The UVA in a circle is a marker that it meets those standards; this means that the UVA protection level is at least 1/3 of the SPF (the protection against UVB).

Flawless Daily Sunscreen tested higher than this – 49.6% higher than the required level, in fact.

The EU recognised Standard EN ISO 24443:2012 methodology was used.

UVB rays (think Burning rays) are the primary cause of sunburn and are blocked by window glass.

SPF = Sun Protection Factor (the number of times longer you can stay in the sun before burning compared to wearing no sunscreen) indicates the amount of UVB protection delivered.

The amount of UVB radiation that is filtered out varies with different SPFs:

So SPF 15 blocks 93% of UVB, SPF 30 blocks 96.7% of UVB and SPF 50 blocks 98.3% of UVB.

Flawless Daily Sunscreen achieved SPF 50 in in vivo testing and in the COLIPA International SPF Test Method.* Flawless Gossamer achieved SPF 50 in in vivo testing and in the COLIPA International SPF Test Method.*

Flawless Gossamer also provides a UVA PF of 25 according to the same stringent EU standards.

Bottom line - there is no safe way to tan. Every time you tan, you damage your skin as it's your skin's defense mechanism. As this damage builds, you speed up the aging of your skin and increase your risk for all types of skin cancer, including the most serious kind - malignant melanoma.

*This testing method replaces PPD testing as the new standard recommended by European Regulation. The PPD in-vivo method was developed by L’Oreal in response to the Boots in-vitro star rating method. This use of human volunteers invites questions regarding the ethics of this methodology due to the exposure to test subjects’ exposure to high UVA levels. Therefore the ISO method was developed to take the test back to a ‘safe place’ with this in-vitro method.

Why is a high SPF better than a lower one?

The British Association of Dermatologists recommend SPF 30 or higher because studies have found that we tend to under-apply sunscreen by around as much as a quarter, we tend to miss out areas and we often forget to reapply. Therefore there is a higher safety margin when we use a higher SPF. My desire with Flawless Daily Sunscreen and Flawless Gossamer was to create products that were actively beneficial, enjoyable to use and with precise instructions on how to get the most out of them. In this way, I believe we can harness not only the health benefits of daily use, but also the beauty benefits.

Why does the sun make me break out?

Sun exposure has often been misguidedly recommended as a way of reducing acne. However what we now know is that it actually makes matters worse - this is because it encourages comedogenesis (blocked pores) and it causes dark marks from spots to darken even further. We formulated Flawless Daily Sunscreen to not only protect your skin from this nasty downside of sun exposure, but to reassure you with its blemish-calming effect through inclusion of 5% Niacinamide. Rest assured, the formula is also non-comedogenic.

What's the difference between mineral and chemical sunscreen?

Most sunscreens protect skin against damage from UV-light through the use of minerals or chemical filters. These two methods work differently.

Mineral sunscreens sit on top of the skin, providing a physical barrier that provides protection through absorption and reflection of UV rays. This method has the advantage of being able to provide protection immediately upon application. The most effective and commonly used minerals are zinc oxide and titanium oxide. We use micronized and non-comedogenic zinc oxide. An additional benefit of zinc oxide is that it has been shown to possess the capacity to help encourage skin healing.

Chemical sunscreens are absorbed by the skin, and are effective once fully absorbed, so apply well before exposure to sunlight. Chemical filters act like a sponge to absorb UVA + UVB rays, converting them into infrared.

My make-up has SPF 15 in it. Isn't that enough?

This comes back to the whole quantity issue - the dose required to deliver the number promised on the pack. To get SPF 15 you’d have to apply that same 1.25ml amount - which would look mask-like and defeat the purpose of make-up (which is to enhance the appearance of your skin!). And SPF tells us nothing about UVA cover, which are the important rays to protect on a daily basis. The story with powders and underapplication is even worse - it’s estimated we apply less than a 10th of the amount required to deliver the promised SPF.

Bottom line - use sunscreen for sun protection and make-up for make-up!

So how do I top up suncreen if I'm at work?

This is where it gets tricky - it’s unlikely you’ll get the full level of protection from sunscreen applied at 8am by the time you reach midday. And reapplying sunscreen on top of make-up is a messy business. So the best hack is to wear a tinted sunscreen like Flawless Gossamer Tint as base with minimal colour cosmetics on these days. This is then a ‘workable’ base which you can reapply immediately before heading outdoors.

I need further assistance with sunscreen

Please email us at hello@drsambunting.com and we’ll do our best to assist you.

About Dr Sam

Who is Dr Sam?

Dr Sam Bunting is the founder of the DR SAM BUNTING + ASSOCIATES, 41 Harley Street clinic, and her eponymous brand, Dr Sam's. She's widely considered to be a beauty insider’s best-kept secret. She’s passionate about making expert skincare advice more accessible and helping women understand that a visit to her office is not just for troublesome skin conditions. Through her media and TV work, as a presenter on TLC’s Extreme Beauty Disasters, Dr Sam helps demystify the beauty arena with her no-nonsense approach to skin.

Can I book an appointment to see Dr Sam?

Dr Sam is not currently accepting new patients, however you can book a consultation with one of the other doctors at the Harley Street Clinic. Please contact info@drsambunting.com for further information on services and prices.

How can I keep up to date with Dr Sam?

Sign up to our newsletter for all of Dr Sam's expert advice, tips and videos completely free. Plus, get 10% off your first Dr Sam's order!

You can also follow Dr Sam on Instagram, TikTok, Facebook, and Youtube!

Didn’t find your answer?

Drop us a line with your questions.