Frequently Asked Questions

Yes

Yes. Mascara and liquid liner are best removed with a product specifically designed for this purpose. We like Talika Gel and Avene Gentle Eye Make-up Remover.

Yes you can - this will assist removal of more heavy duty foundation and concealer (though do check out our list of preferred brands for blemish-prone skin) but we can’t stress the importance of not scrubbing your skin; they should only be used to assist lifting of the cleanser after its been thoroughly massaged onto wet skin with fingers. Please watch the video of How To Use Flawless Cleanser here.

Yes, 100%

Yes.

Yes.

No. Never.

100% Yes. Skin is skin.

Totally.

Yes.

No.

No.

No.

We would say that while your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea for more general guidance.

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products. We have lots of patients with POD at the clinic using Flawless Cleanser without issue, but with their skin problem under control. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

Yes, buy our Flawless On The Go set here!

Yes, 100%.

No. Never.

Yes.

Yes.

Yes. Absolutely.

100% Yes. Skin is skin.

Totally.

Yes.

No.

No.

No.

It's been formulated to be suitable for acne-prone skin, so it shouldn't clog pores.

1-2 pumps, depending on how dry your skin is naturally. The desired feeling after application is supple, moist hydrated skin - always customise use to how your skin feels.

Yes, it's great under make-up.

No. Flawless Moisturiser is suitable for all skin-types whether blemish-prone or not. The approach to making a great moisturiser for acne-prone skin also makes excellent products for people with normal skin too!

We would say that while your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea for more general guidance.

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

Yes.

Yes.

No. Never.

Yes.

Yes.

Yes. Absolutely.

100% yes. Skin is skin.

Yes.

Yes.

Yes.

No.

No.

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It's been formulated to be suitable for acne-prone skin, so it shouldn't clog pores.

As little or as much as you’d like, we recommend 1-2 dollops (technical term 😉) per application depending on how dry your skin is naturally. Always customise to how your skin feels.

Yes, it’s great under make-up.

No. Flawless Moisturiser Light is suitable for all skin-types whether blemish-prone or not. The approach to making a great moisturiser for acne-prone skin also makes excellent products for people with normal skin too!

We would say that while your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea for more general guidance.

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

Yes, they work very well together. Feel free to layer Flawless Moisturiser Light over Flawless Nightly Serum or underneath it if you wish to buffer your retinoid.

Yes, 100%.

Yes.

No. Never.

Yes.

Yes.

Yes. Absolutely.

100% Yes. Skin is skin.

Totally.

Yes.

No. Flawless Daily Sunscreen is suitable for all skin-types whether blemish-prone or not. The approach to making a great sunscreen for acne-prone skin also makes excellent products for people with normal skin too!

No.

No.

It's been formulated to be suitable for acne-prone skin, so it shouldn't clog pores.

We would say that while your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea for more general guidance.

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

Yes.

No.Never.

Yes.

Yes.

Yes. Absolutely.

100% Yes. Skin is skin.

Totally.

Yes.

No.

No.

It's been formulated to be suitable for acne-prone skin, so it shouldn't clog pores.

No. Flawless Gossamer is suitable for all skin-types whether blemish-prone or not. The approach to making a great sunscreen for acne-prone skin also makes excellent products for people with normal skin too!

We would say that while your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea for more general guidance.

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

Yes.

No. Never.

Yes.

Yes.

No.

No.

No.

Yes. Absolutely.

Yes. A broad-spectrum sunscreen of at least SPF 30 should be used every day and reapplied every 2 hours if in direct sunlight.

100% yes. Skin is skin.

Yes.

Yes.

No, do not use a retinoid during pregnancy. Consult your physician for alternatives during pregnancy.

Flawless Nightly Serum is safe for breastfeeding women.

Whilst your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea here for more general guidance.

Whilst your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

We would not advise this when starting to use Flawless Nightly Serum. Watch our Retinoid Revelation Series here for more guidance.

All Actives should be used with care if you have dry skin. Watch Dr Sam’s Retinoid Revelation’s series here for tips on getting started.

All Actives should be used with care if you have sensitive skin. Watch Dr Sam’s Retinoid Revelation’s series here for tips on getting started.

Yes, provided you observe good sun protection behaviour. Watch Dr Sam’s video on retinoid use in summer here.

No, avoid putting this product around the delicate eye area or on your lips. Try applying a barrier layer of moisturiser around the eyes (“moisturiser goggles”) and lip balm on lips for extra protection before applying Flawless Nightly Serum.

All Actives may require an adjustment period, especially if you have sensitive skin. The key is to start using smaller amounts less often and build gradually. For guidance, watch our Retinoid Revelation series here. If you do experience irritation (redness, flaking, dryness) take a break and use our tips on managing Retinoids at the beginning of your journey to reduce the intensity. Discontinue if irritation persists.

This will vary on your skin type, watch Dr Sam’s Retinoid Revelations series here for guidance.

No.

No. Retinoids actually thicken the skin’s epidermis and dermis, hence their benefits in the signs of premature ageing.

Yes.

Yes.

Yes. A broad-spectrum sunscreen of at least SPF 30 should be used every day all year round and reapplied every 2 hours if in direct sunlight.

No. Never.

Yes.

Yes.

Yes. Absolutely.

100% yes. Skin is skin.

Yes.

Yes.

Yes.

No.

No.

No.

Whilst your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea here for more general guidance.

Whilst your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

We would not advise using these when starting to use Flawless Brightly Serum.

All Actives should be used with care if you have dry skin.

All Actives should be used with care if you have sensitive skin.

Yes - to get the most out of Flawless Brightly Serum, we recommend you observe the Holy Trinity of good sun protection behaviour : use sunscreen, seek shade and cover up.

No. Please avoid putting this product around the delicate eye area or on your lips. Try applying a barrier layer of moisturiser around the eyes “moisturiser goggles” and lip balm on lips for extra protection before applying Flawless Brightly Serum.

Yes, Brightly Serum is choc-full of Actives and will help with fine lines and wrinkles, hyperpigmentation, uneven texture and loss of radiance.

This will vary on your skin type and how often you use the product but a general rule is to think of improvement as occurring after each skin cycle, which is 6 weeks. So results are best judged after 1-2 skin cycles.

All Actives may require an adjustment period, especially if you have sensitive skin. The key is to start using smaller amounts less often and build gradually. 

For guidance, watch our video on customising your Actives here.

If you do experience irritation (redness, flaking, dryness) take a break and use our tips on managing Actives at the beginning of your journey to reduce the intensity. Discontinue if irritation persists.

Yes. The best way to find out how to structure your Dr Sam System is with our routine builder (coming soon).

Yes, 100%

No. Never.

Yes.

Yes.

Yes. Absolutely.

100% Yes. Skin is skin.

Yes.

No.

No.

No.

Neutralising Gel can be used once or twice a day on blemish-prone skin. If you’re using a retinoid at night, use Neutralising Gel in your morning routine.

Apply thinly to the zone you're prone to blemishes and blackheads. You want to treat and prevent new blemishes and blackheads.

Neutralising Gel is good for those prone to congestion, uneven skin texture and pigmentation.

No - it’s a good way to keep new blemishes at bay and it’s great at tackling clogged pores and post-breakout dark marks too.

As with all actives, care is recommended. We wouldn’t recommend introducing it whilst rosacea is active.

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products. We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more guidance.

We recommend using Neutralising Gel to either spot treat individual blemishes or a spotty ‘zone’, like the chin. You should apply Neutralising Gel to the area of concern first. Flawless Brightly Serum can then be applied to the unaffected skin. You should not double treat the area as this might cause irritation.

If you’re still prone to breakouts, for example before your period or at times of stress, it can be helpful to use Neutralising Gel on your break-out zones. Use it as part of your morning routine and skip Flawless Brightly Serum in the area you use Neutralising Gel.

If you’re allergic to aspirin (acetylsalicylate) do not use this product as it contains salicylic acid (a beta hydroxy acid).

Lanolin comes from our woolly friends, sheep - it’s a substance produced to care for their wool and skin and has similar properties to our sebum. Our lanolin is from sheep that are raised specifically for their wool. The lanolin then gets purified to a medical-grade standard, ready to meet the needs of dry, delicate skin.

Yes, it can be considered cruelty free. Sheep are not harmed during the process of obtaining wool.

Lanolin is a by-product of wool that is used in the manufacture of clothing, carpets and other ‘wooly’ items. This means lanolin is a by-product of this process +  has no effect on the demand for wool. The sheep are not harmed in this process.

Yes. 100%

No. Never.

No (because of lanolin). It is suitable for vegetarians though.

Yes.

Yes. Skin is skin!

Totally.

Yes.

No.

No.

As much as you need - a little goes a long way.

Yes - in fact, we highly recommend it!

Pop it in your jeans pocket! A little warming will make the lanolin more malleable and easier to squeeze out.

Yes, 100%.

No. Never.

Yes.

Yes.

Yes. Absolutely.

100% Yes. Skin is skin.

Totally.

Yes.

No.

No.

It's been formulated to be suitable for acne-prone skin, so it shouldn't clog pores.

Flawless Revival Mask is suitable for use at any time of the day, AM and PM.

Apply to clean skin for 10 minutes then rinse clear. Leave it on overnight for more intense rehydration.
Flawless Revival Mask can be used on the entire face, or on a targeted area.

No, Flawless Revival Mask is suitable for all skin types whether blemish-prone or not.

We would say that while your Rosacea is active, it’s wise to not introduce any new products. Do watch Dr Sam’s videos on Rosacea for more general guidance.

We would say that while your Perioral Dermatitis is active, it’s not wise to introduce any new products.
We’d advise you to see your doctor about getting treatment. Do watch Dr Sam’s video on POD for more
guidance.

It can be used on your night off from your Flawless Nightly Serum.

Yes, 100%.

No.Never.

Yes.

Yes.

Yes. Absolutely.

100% Yes. Skin is skin.

Totally.

Yes.

No.

No.

It's been formulated to be suitable for acne-prone skin, so it shouldn't clog pores. It also contains niacinamide and bakuchiol which are beneficial for those susceptible to breakouts.

Yes.

It’s unlikely you’ll need to!

Twice a day delivers the best results - apply after your shower when skin is slightly damp.

Yes, we always recommend the use of daily sunscreen when using it as it contains alpha hydroxy acids which may increase your skin’s sensitivity to the sun and the possibility of a sunburn. It’s also wise to minimise sun exposure and cover up.

It’s best to wait a few hours after shaving.

Spending time in the sun increases a person’s risk of skin cancer and premature skin aging - 90% of skin cancers are due to UV radiation. When spending more than 30 minutes outdoors and in the summer months in order to reduce these risks, we recommend that you regularly use a broad-spectrum sunscreen with an SPF value of 30 or higher in combination with protective measures such as:

Limiting sun exposure time by seeking shade, especially between the hours of 11 AM and 3 PM when the sun’s rays are most intense.

Wearing tightly woven clothing to cover skin exposed to the sun (long-sleeved shirts, pants, sunglasses, broad-brimmed hats) when possible. Look for a UPF rating the same as you would an SPF rating.

Using a water-resistant sunscreen if swimming or sweating.

Reapplying sunscreen, even if it is labeled as water-resistant, at least every 2 hours. (Water-resistant sunscreens should be reapplied more often after swimming or sweating, according to the directions on the label.) Keep children well covered, including a hat, t-shirt and sunglasses.

Avoid getting sunscreen in your eyes. In case of contact with eyes, rinse them thoroughly. Avoid contact with clothes.

Please be aware that no sunscreens are “waterproof” because all sunscreens eventually wash off. We do not recommend "Once Daily" application sunscreens.

You need exposure to UVB radiation in order to make Vitamin D, which we know is causally linked to skin cancer. It’s very difficult to advise exactly how much exposure to UVB is needed to make enough vitamin D safely without increasing someone’s risk of skin cancer. And some of us live in countries where there is almost no UVB in winter, making supplementation a necessity. My recommendation is that, given that you can get vitamin D from foods and vitamin supplements, this approach gives you the vitamin D you need without increasing your risk for skin cancer and premature skin ageing.

Sunlight contains a mix of electromagnetic radiation - you'll have heard of UV, visible and infrared rays.  Overexposure to UVA rays and UVB rays can lead to skin cancer. In addition to causing skin cancer, here’s what each of these types of UV rays do:

UVA rays (think Aging rays) can prematurely age your skin, causing wrinkles, sagging, broken capillaries and age spots (solar lentigines), and can pass through window glass. And they’re present all year round. 

Flawless Daily Sunscreen has been tested according to stringent EU standards. The UVA in a circle is a marker that it meets those standards; this means that the UVA protection level is at least 1/3 of the SPF (the protection against UVB).

Flawless Daily Sunscreen tested higher than this – 49.6% higher than the required level, in fact.

The EU recognised Standard EN ISO 24443:2012 methodology was used.

UVB rays (think Burning rays) are the primary cause of sunburn and are blocked by window glass.

SPF = Sun Protection Factor (the number of times longer you can stay in the sun before burning compared to wearing no sunscreen) indicates the amount of UVB protection delivered.

The amount of UVB radiation that is filtered out varies with different SPFs:

So SPF 15 blocks 93% of UVB, SPF 30 blocks 96.7% of UVB and SPF 50 blocks 98.3% of UVB.

Flawless Daily Sunscreen achieved SPF 50 in in vivo testing and in the COLIPA International SPF Test Method.* Flawless Gossamer achieved SPF 50 in in vivo testing and in the COLIPA International SPF Test Method.*

Flawless Gossamer also provides a UVA PF of 25 according to the same stringent EU standards. 

Bottom line - there is no safe way to tan. Every time you tan, you damage your skin as it's your skin's defense mechanism. As this damage builds, you speed up the aging of your skin and increase your risk for all types of skin cancer, including the most serious kind - malignant melanoma.

*This testing method replaces PPD testing as the new standard recommended by European Regulation. The PPD in-vivo method was developed by L’Oreal in response to the Boots in-vitro star rating method. This use of human volunteers invites questions regarding the ethics of this methodology due to the exposure to test subjects’ exposure to high UVA levels. Therefore the ISO method was developed to take the test back to a ‘safe place’ with this in-vitro method.

The British Association of Dermatologists recommend SPF 30 or higher because studies have found that we tend to under-apply sunscreen by around as much as a quarter, we tend to miss out areas and we often forget to reapply. Therefore there is a higher safety margin when we use a higher SPF. My desire with Flawless Daily Sunscreen and Flawless Gossamer was to create products that were actively beneficialenjoyable to use and with precise instructions on how to get the most out of them. In this way, I believe we can harness not only the health benefits of daily use, but also the beauty benefits.

Sun exposure has often been misguidedly recommended as a way of reducing acne. However what we now know is that it actually makes matters worse - this is because it encourages comedogenesis (blocked pores) and it causes dark marks from spots to darken even further. We formulated Flawless Daily Sunscreen to not only protect your skin from this nasty downside of sun exposure, but to reassure you with its blemish-calming effect through inclusion of 5% Niacinamide. Rest assured, the formula is also non-comedogenic.

Most sunscreens protect skin against damage from UV-light through the use of minerals or chemical filters. These two methods work differently.

Mineral sunscreens sit on top of the skin, providing a physical barrier that provides protection through absorption and reflection  of UV rays. This method has the advantage of being able to provide protection immediately upon application. The most effective and commonly used minerals are zinc oxide and titanium oxide. We use micronized and non-comedogenic zinc oxide. An additional benefit of zinc oxide  is that it has been shown to possess the capacity to help encourage skin healing.

Chemical sunscreens are absorbed by the skin, and are effective once fully absorbed , so apply well before exposure to sunlight. Chemical filters act like a sponge to absorb UVA + UVB rays, converting them into infrared.

This comes back to the whole quantity issue - the dose required to deliver the number promised on the pack. To get SPF 15 you’d have to apply that same 1.25ml amount - which would look mask-like and defeat the purpose of make-up (which is to enhance the appearance of your skin!). And SPF tells us nothing about UVA cover, which are the important rays to protect on a daily basis. The story with powders and underapplication is even worse - it’s estimated we apply less than a 10th of the amount required to deliver the promised SPF.

Bottom line - use sunscreen for sun protection and make-up for make-up!

This is where it gets tricky - it’s unlikely you’ll get the full level of protection from sunscreen applied at 8am by the time you reach midday. And reapplying sunscreen on top of make-up is a messy business. So the best hack is to wear a tinted sunscreen like Flawless Gossamer Tint as base with minimal colour cosmetics on these days. This is then a ‘workable’ base which you can reapply immediately before heading outdoors.

We ship to any valid address worldwide*! Shipping rates and options are displayed at checkout.

*We currently do not ship to Belarus or Kosovo.

We are direct to consumer. Dr Sam's products are only available here at drsambunting.com.

European Union orders will not incur any tax or duty charges upon delivery. Duties & Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us.

For non-EU orders, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs.


We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this.

We currently accept Visa, MasterCard, American Express (online only), and PayPal (online only).

Yes! You can now auto-replenish your favourites with Flawless365Learn more here.

Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Orders shipped outside of the United Kingdom are not eligible for return. Please notify us on your intent to return your product. We can be reached by email at hello@drsambunting.com. Please include your order number and reason for return and our customer service team will be in touch. We strongly recommend sending your purchase back to us using a tracked and insured service. We are not responsible for delayed, damaged or lost packages. Please pack your return securely.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping fees are not refundable. We require up to 5 business days from receiving the returned merchandise to process the refund. Financial institutions may require additional days before the funds are returned to the account.

We only replace items if they are defective or damaged. If you are having issues, send us an email at hello@drsambunting.com.

Currently, only one discount code can be applied per order.

If your order is shipping to an incorrect address, please email hello@drsambunting.com ASAP. Dr Sam’s will not be responsible for orders sent to the incorrect delivery address provided by the customer.

Soon! Keep your eyes peeled.

Email us at hello@drsambunting.com and we’ll do our best to answer it!