Delivery Information
United Kingdom
We offer two shipping speeds:
- Standard (2-3 business days): £3.25 (Free when you spend £50+)
- Express (1 business days): £5.95 (Free when you spend £100+)
For Express Shipping, orders must be placed by 1pm Monday - Friday to be dispatched on the same day.
We ship to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands. We also ship to BFPO addresses and PO Boxes.
Dr Sam’s orders sent to UK addresses are delivered by Royal Mail or EVRi (you can select either at checkout!) and do not require a signature for delivery.
Worldwide
EU CUSTOMERS: Duties & Tax are prepaid (DDP) and included at checkout for orders under £120. Orders above £120 may be subject to additional duties or taxes. If you are contacted by your local customs office and asked to pay any fees please contact us.
USA CUSTOMERS: Shop Dr Sam's on our new USA store here!
INTERNATIONAL CUSTOMERS: If your order is being shipped outside the European Union (EU), customs charges and taxes may apply that you will need to pay directly. All estimated delivery times could be delayed by customs entry procedures.
OUR SHIPPING OPTIONS:
- Standard Shipping (10-14 business days): £4.95 (Free when you spend £150)
- Express Shipping* - DHL Express (3-5 business days): £17.00
*EU only
You’ll see the total cost of your order during checkout. Your payment method will be charged in Pound sterling (GBP) according to those charges. See information below on tax and duty charges that may or may not be applied to your order upon delivery.
Gift Wrapping
Great skin days are the best gift you can give. Orders can be delivered straight to the recipient worldwide, or to you for gifting in-person. Items are securely packed and sealed in our signature Dr Sam’s shopper bag, immediately ready for presentation, with your gift note printed and included inside.
Select Gift Wrapping at checkout to get started.
All items in an order will be sealed in the gift bag and only one recipient can be designated per order. To make multiple gift orders, please place individual orders specifying separate recipients and gift notes.
Frequently Asked Questions
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Orders placed weekdays before 3 PM (London) typically ship same day. Orders placed after 3 PM or on weekends will typically ship the next working day.
ARE THERE FURTHER TAXES TO PAY UPON DELIVERY?
European Union orders will not incur any tax or duty charges upon delivery. Duties & Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us.
For non-EU orders, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs.
I'M HAVING PROBLEMS WITH THE TRACKING.
Sorry about that! For UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us. For international deliveries, we recommend checking your tracking number on your country’s postal service tracking for additional information. If your tracking number isn’t updating or working at all, email hello@drsambunting.com for assistance
If your item is marked as delivered on tracking, but you haven't received it, please contact us ASAP and within 24 hours of the update.
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please email hello@drsambunting.com ASAP.
RETURNS & EXCHANGES
Returns and exchanges are covered by our Happiness Pledge. Please email hello@drsambunting.com for further information.
