Please allow plenty of time for posting. Please post items and gifts for Christmas early, particularly for International deliveries. Ongoing Covid restrictions, reduced air and freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery across the globe.
We offer two shipping speeds:
- Standard (2-3 business days): £3.25 (Free when you spend £50)
- Express (1 business days): £5.95 (Free when you spend £100)
We ship to Mainland UK, plus the Highlands and Islands, Isle of Man, and Channel Islands. We also ship to BFPO addresses and PO Boxes.
Dr Sam’s orders sent to UK addresses are delivered by Royal Mail and do not require a signature for delivery.
EU CUSTOMERS: Duties & Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us.
USA CUSTOMERS: Shop Dr Sam's on our new USA store here!
We ship worldwide!
- Standard - P2P Trakpak (5-14 business days): £4.95 (Free when you spend £150)
- Express* - DHL Express (2-3 business days): Calculated at Checkout
*Select destinations only
You’ll see the total cost of your order during checkout. Your payment method will be charged in Pound sterling (GBP) according to those charges. See information below on tax and duty charges that may or may not be applied to your order upon delivery.
Note: Due to the outbreak of Coronavirus (COVID-19), International flights and delivery services from the United Kingdom are being impacted. Orders may experience longer than usual delivery times. Due to current disruption, we are temporarily unable to ship to: Belarus, Kosovo, Azerbaijan, Bahamas, Barbados, Bermuda, Botswana, Cayman Islands, Chad, Dominican Republic, Ecuador, Fiji, Grenada, Jamaica, Malawi, Mauritius, Nepal, Paraguay, Peru, Samoa, Sri Lanka, Tunisia, Brunei, Cambodia, Indonesia, Maldives, Mongolia, Myanmar, Turkmenistan, Uzbekistan, Vietnam, Albania, Bosnia And Herzegovina, Moldova, Republic of, Montenegro, North Macedonia, Reunion, Cape Verde, Congo, Congo, The Democratic Republic Of The, Djibouti, Ethiopia, Gambia, Liberia, Madagascar, Mauritania, Mozambique, Seychelles, Sierra Leone, Zambia, Antigua And Barbuda, Belize, Haiti, Honduras, Nicaragua, Panama, Saint Kitts And Nevis, Saint Lucia, Turks and Caicos Islands, Argentina, Bolivia, Chile, Suriname, Uruguay, French Polynesia, Kiribati, New Caledonia, Papua New Guinea, Vanuatu, Pakistan
Great skin days are the best gift you can give. Orders can be delivered straight to the recipient worldwide, or to you for gifting in-person. Items are securely packed and sealed in our signature Dr Sam’s shopper bag, immediately ready for presentation, with your gift note printed and included inside.
Select Gift Wrapping at checkout to get started.
All items in an order will be sealed in the gift bag and only one recipient can be designated per order. To make multiple gift orders, please place individual orders specifying separate recipients and gift notes.
Frequently Asked Questions
HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?
We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this. Orders placed weekdays before 3 PM (London) typically ship same day. Orders placed after 3 PM or on weekends will typically ship the next working day.
ARE THERE FURTHER TAXES TO PAY UPON DELIVERY?
European Union orders will not incur any tax or duty charges upon delivery. Duties & Tax are prepaid (DDP) and included at checkout. If you are contacted by your local customs office and asked to pay any fees please contact us.
For non-EU orders, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs.
I'M HAVING PROBLEMS WITH THE TRACKING.
Sorry about that! For UK orders, tracking can sometimes take up to 24 hours to get going once a package leaves us. For international deliveries, we recommend checking your tracking number on your country’s postal service tracking for additional information. If your tracking number isn’t updating or working at all, email firstname.lastname@example.org for assistance
If your item is marked as delivered on tracking, but you haven't received it, please contact us ASAP and within 24 hours of the update.
HOW CAN I EDIT MY SHIPPING ADDRESS?
If your order is shipping to an incorrect address, please email email@example.com ASAP.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Orders shipped outside of the United Kingdom are not eligible for return. Please notify us on your intent to return your product. We can be reached by email at firstname.lastname@example.org. Please include your order number and reason for return and our customer service team will be in touch. We strongly recommend sending your purchase back to us using a tracked and insured service. We are not responsible for delayed, damaged or lost packages. Please pack your return securely. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping fees are not refundable. We require up to 5 business days from receiving the returned merchandise to process the refund. Financial institutions may require additional days before the funds are returned to the account.
We only replace items if they are defective or damaged. If you are having issues, send us an email at email@example.com.